FAQ's
Have a question? We’ve put together some of the most common queries our customers ask before starting a project. If you don’t see your question here, feel free to get in touch.
What areas do you cover?
We are based in the North East UK and cover surrounding areas. If you're unsure whether we cover your area, just get in touch and we'll let you know.
Are you fully insured and qualified?
Yes, all our team members are fully qualified and insured, ensuring your project is in safe and capable hands.
Do you offer free quotes?
Absolutely. We offer free, no-obligation quotes for all projects. Simply contact us to arrange a site visit or send us your requirements.
How long will my project take?
Timeframes vary depending on the scope of work, but we’ll always provide a clear timeline before starting and keep you updated throughout the project.
Can you handle everything from start to finish?
Yes, we offer a full-service approach including planning, project management, and all required trades to make the process stress-free.
Do you work with both residential and commercial clients?
Yes, we have experience working on both domestic homes and commercial properties of all sizes.
What happens if unexpected issues arise during the project?
We’ll always communicate clearly and work with you to resolve any issues quickly and efficiently, with transparency on costs and time.
Do you offer warranties or guarantees on your work?
Yes, we stand behind the quality of our work and provide warranties where applicable depending on the type of service.
Can I make changes once the work has started?
We try to be as flexible as possible. If you’d like to make changes mid-project, we’ll discuss how it affects timelines and costs before proceeding.
How do I book a consultation or get started?
You can contact us directly via phone, email, or the contact form on our website. We’ll get back to you promptly to arrange next steps.